Responsible Gaming at 100bet — Play Safe in Bangladesh

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Our Commitment to Safe Play

At 100bet, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We recognise that for the vast majority of players, betting on cricket, spinning slots, or enjoying live casino games is a form of entertainment, not a financial strategy. Keeping it that way requires active effort from both the platform and the player.

We have invested in a comprehensive set of player protection tools that are accessible directly through your 100bet account. These include deposit limits, session time reminders, cooling-off periods, and full self-exclusion options. We also train our customer support team to recognise early warning signs of problem gambling and to respond with empathy and practical guidance.

Our responsible gaming framework applies equally to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other part of Bangladesh. No matter how you access 100bet — via mobile browser, desktop, or app — these protections are always available to you.

✅ 100bet Safe Play Pledge

We will never market gambling as a way to make money, solve financial problems, or escape personal difficulties. All 100bet promotions and communications are designed to be clear, transparent, and aimed exclusively at adults aged 21 and above who choose to gamble for entertainment.

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Who This Page Is For

This page is relevant to every 100bet user, whether you are a casual player who places a few bets during BPL season or someone who plays more regularly. Responsible gaming awareness is not reserved for people who already have a problem — it is for anyone who wants to stay informed and in control.

If you are reading this because you are concerned about your own gambling behaviour, or the behaviour of someone close to you, you are in the right place. We have outlined the tools available on the platform, the warning signs to watch out for, and exactly how to reach our support team if you need assistance.

⚠️ Important Age Restriction

100bet is strictly for adults aged 21 and above. It is illegal for anyone under 21 to open an account or place bets on the platform. We verify the age of every account holder through our KYC process and will immediately close any account found to belong to a minor, returning deposited funds to the source payment method.

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Player Protection Tools

100bet provides a full suite of self-management tools built directly into your account. You do not need to contact support to use most of these features — they are available in your account settings at any time. Here is what each tool does and when to use it.

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Once set, limits take effect immediately and can only be increased after a 7-day cooling period.

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Session Reminders

Receive an on-screen notification after a set amount of time in a single session, reminding you how long you have been playing.

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Cooling-Off Period

Temporarily pause your account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets.

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Self-Exclusion

Permanently close your account for a period of 6 months, 1 year, 3 years, or indefinitely. This is the strongest protection available.

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Reality Check

View a summary of your session activity — time played, bets placed, total wagered, and net result — at any point during your session.

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Marketing Opt-Out

Instantly stop receiving promotional emails, bonus offers, and SMS notifications without closing your account.

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To access these tools, log in to your 100bet account and navigate to Account Settings → Responsible Gaming. All limits and restrictions are processed in real time. If you experience any difficulty accessing these settings, contact our support team at [email protected] and we will apply the restriction on your behalf within one business day.

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Deposit Limits — How They Work

Setting a deposit limit is one of the most practical steps you can take to manage your gambling spend. On 100bet, you can configure limits across three time windows, and they apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.

Daily Limit

Sets the maximum amount you can deposit within any 24-hour rolling window. Resets at midnight BST.

Weekly Limit

Sets the maximum deposit total across a 7-day rolling window beginning on Monday at 00:00 BST.

Monthly Limit

Sets the maximum deposit total for the current calendar month. Resets on the 1st of each month at 00:00 BST.

Reducing a Limit

Takes effect immediately when you save the change. The new, lower limit replaces the previous one without any waiting period.

Increasing a Limit

Subject to a mandatory 7-day waiting period before the higher limit activates, giving you time to reconsider.

Removing a Limit

Treated as an increase — the 7-day waiting period applies. You can cancel the removal request during this window.

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Self-Exclusion — Taking a Full Break

If you feel that gambling is no longer something you can manage safely on your own, self-exclusion is the right step. It is a serious, enforceable decision — not a temporary inconvenience. Once activated, your account will be closed and you will not be able to reopen it or create a new account until the exclusion period has fully expired.

1

Log In and Go to Responsible Gaming Settings

Navigate to Account Settings → Responsible Gaming → Self-Exclusion in your 100bet account dashboard.

2

Choose Your Exclusion Period

Select from 6 months, 1 year, 3 years, or indefinite exclusion. We recommend choosing a longer period if you are unsure — you can always review it later once the minimum term has passed.

3

Confirm Your Decision

You will be asked to confirm by entering your account password. This confirmation step ensures the decision is intentional and cannot be triggered accidentally.

4

Account Closure Takes Effect Immediately

Your account is locked within minutes. Any remaining balance will be processed for withdrawal to your last used payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.

5

Marketing Communications Are Stopped

All promotional emails, SMS messages, and bonus notifications are suppressed immediately upon self-exclusion. You will not receive any gambling-related communications for the duration of your exclusion period.

🔴 Cannot Access Your Account to Self-Exclude?

If you are unable to log in or are experiencing a crisis, do not wait. Email us immediately at [email protected] with the subject line "Urgent Self-Exclusion Request" and include your registered mobile number. Our team will manually close your account within 24 hours and will not ask you to justify your decision.

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Recognising Problem Gambling

Problem gambling can develop gradually. It does not always look like dramatic financial loss — sometimes it starts with small behavioural changes that are easy to overlook. The following checklist covers common warning signs. If several of these apply to you, it may be time to take a step back or speak with someone.

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You spend more time or money gambling than you originally intended.

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You feel restless, irritable, or anxious when you try to cut down or stop gambling.

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You return to gambling after losing money in order to try to win it back ("chasing losses").

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You lie to family or friends about how much you gamble or how much you have lost.

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Gambling is affecting your work, studies, or personal relationships.

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You have borrowed money or sold possessions to fund gambling.

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Gambling feels like a way to escape stress, boredom, or difficult emotions rather than a form of entertainment.

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You have tried to stop or reduce gambling before but have not been able to maintain that decision.

Recognising these patterns in yourself takes courage, and reaching out for help takes even more. You are not alone — problem gambling affects people across all backgrounds and income levels in Bangladesh, and effective support is available.

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Principles of Safe Gambling

Whether you are a regular 100bet player or someone who bets occasionally on BPL or the T20 World Cup, these principles will help you keep gambling in its rightful place — as a form of entertainment with a defined budget.

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Only Gamble with Money You Can Afford to Lose

Before you deposit, decide on a fixed entertainment budget — an amount you are completely comfortable losing. Never use money earmarked for rent, groceries, utilities, school fees, or other essential expenses. bKash and Nagad transactions feel instant and frictionless, which makes it easy to overspend without realising it.

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Set a Time Limit Before You Start

Decide in advance how long you will play in each session and stick to it. Use 100bet's session reminder tool to receive an alert when your time is up. Playing beyond your intended session length is one of the earliest indicators of a shifting relationship with gambling.

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Never Chase Your Losses

Losing sessions are a normal part of gambling. The temptation to place larger bets or make extra deposits to recover what you have lost is one of the most common triggers for problem gambling. If you have reached your session budget, log out and step away — the platform will still be here tomorrow.

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Take Regular Breaks

Continuous play over extended periods can dull your judgment and make it harder to make rational decisions about bet sizing and risk. Even during a winning streak, stepping away for a break helps you stay clear-headed and in control of your session.

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Understand That Outcomes Are Random

All casino games on 100bet — including slots, crash games, roulette, and live dealer tables from Pragmatic Play, Evolution Gaming, and Ezugi — use certified random number generators. There is no system, pattern, or lucky streak that changes the mathematical odds of any game over time.

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Talk to Someone If You Are Struggling

Gambling problems thrive in secrecy. Talking to a trusted friend, family member, or professional counsellor is one of the most effective steps you can take. Our support team at 100bet is also available 24/7 and will treat your situation with complete confidentiality and respect.

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Protecting Younger Family Members

If you share a device with family members — including children or teenagers — it is your responsibility to ensure they cannot access your 100bet account. Here are some practical steps to protect younger people in your household.

Always log out of your 100bet account when you have finished a session, especially on shared mobile devices.
Do not save your password in the browser on devices that other people use.
Enable a screen lock or PIN on your mobile device so that your apps cannot be accessed without your authentication.
Do not share your login credentials, OTP codes, or bKash/Nagad PIN with anyone, including family members.
If you suspect a minor has accessed your account, contact us immediately at [email protected] so we can review the account activity and take appropriate action.

Third-Party Filtering Software

If you want an additional technical barrier to prevent access to gambling sites on a shared device, consider using parental control or content filtering applications available for Android and iOS. These tools can be configured to block gambling-related websites and apps entirely, providing an extra layer of protection for younger family members.

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Getting Help and Support

If gambling has become a problem for you or someone you care about, please do not hesitate to reach out. Our support team is available around the clock and can assist you in applying any responsible gaming tool, processing a self-exclusion request, or simply providing a confidential conversation about your options.

🆘 Need Immediate Help?

If you feel you need to stop gambling right now and cannot wait, email us directly. We will prioritise your request and close your account as quickly as possible — no questions asked, no delay.

[email protected]

Subject line: "Urgent Self-Exclusion Request"
Include your registered mobile number for fastest processing.

When you contact our responsible gaming support team, you can expect the following:

A response acknowledging your request within 2 hours during business hours (09:00–22:00 BST).
Complete confidentiality — your responsible gaming conversations are handled separately from general customer support and are not shared with other departments.
No pressure, no judgment, and no attempt to persuade you to continue gambling.
Practical assistance applying any tool you request, including deposit limits, cooling-off periods, or full self-exclusion.
A follow-up email confirming the action taken on your account.

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Policy Review and Updates

100bet reviews its responsible gaming policies and tools annually to ensure they reflect current best practices in player protection. Updates to this page are communicated to active account holders via their registered email address. The version of this policy currently in effect was last reviewed on 1 January 2026.

If you have suggestions for additional player protection tools or feedback on how 100bet handles responsible gaming, we welcome your input. Please send your thoughts to [email protected] with the subject line "Responsible Gaming Feedback".

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Responsible Gaming Policy — RG-2026-v1.0. Effective date: 1 January 2026. This policy applies to all 100bet account holders in Bangladesh regardless of which device or channel they use to access the platform.

Responsible Gaming — 100bet